Returns and Warranty


WARRANTY

Our timepieces are crafted with the highest quality materials such as 316L stainless steel, genuine leather, and tested with water resistant up to 50 meters. And by implementing quality control, we try to avoid any problems from occurring. However, in the event that you do have any issues, our watches come with a one year warranty from the date of purchase.

Please note that the warranty does not cover normal wear and tear of the case, strap, glass, or the life of the battery. The warranty also does not cover any damage on any part of the watch due to abnormal use, accidents, negligence, and/or limited to incorrect use of the watch.

If you have any issues with your watch under the warranty, please email contact@montecivo.com and we will arrange for a replacement watch to be sent to you.

RETURNS

If the return claim is valid, we will issue a full refund for any unworn, undamaged watch given that the watch is returned within 14 days of delivery. We will take care of the return shipping if the watch is defective prior to being worn or misused in any way.

Please email contact@montecivo.com for return instructions, and be sure to include your order number in the email.

CANCELLATIONS

Please email contact@montecivo.com as soon as possible with your order number in the email so that we can cancel your order before we have shipped it. We do not have any control once it has been shipped, and you will be responsible for any return shipping if you want to continue with the cancellation.